Returns

PAYMENTS & RETURNS POLICY

We accept all major debit cards & credit cards, Paypal and Apple Pay.

All credit/debit cardholders will withstand validation checks and authorisation by the card issuer.  Additional validation and fraud checks are carried out internally.

RETURNING AN ORDER:

If you need to return an item to us please follow these steps:

  • Please email Suxceedapparel@gmail.com - MENS
  • Please email Suxceed16@gmail.com - WOMENS
  • State your order number as the subject of the email along with the word return, for example:  ‘RETURN - XXXX01234’.
  • You will then receive instructions on how to return the goods back to us.
  • Please enclose your original invoice inside stating either REFUND or RETURN or Please put a note in the parcel of your order number or name
  • Underwear, tights or swimwear bottoms cannot be returned due to health and hygiene reasons.
  • Delivery charges will be refundable if the goods you have received are faulty or the sale has been refunded.
  • Any exchanges made will be posted back to you by us at our expense.
  • We accept returns in their original condition* within 14 days of customer receiving the order.
  • Suxceed16 items, are exchange only as they are hand made to each order. 
  • Any faulty goods will be refunded, provided you have contacted us first.
  • Sale items are final.

*All tags attached, unworn, no stains, strong smells, make up or tan.

If you have received a faulty item please email Suxceedapparel@gmail.com

Please don't send anything back until you have spoken to our support team.

PLEASE NOTE:

When returning goods you are liable for postage costs, please ask for proof of postage when doing so as you can protect yourself for any loss. We advise you use a tracked & signed service so your parcel will be covered for the cost of your order if anything happens. This is NOT a must but for your own protection, as until it reaches us, SUXCEED are not held responsible.

Exchanges will be posted back to you at our cost.