PAYMENTS & RETURNS POLICY
We accept all major debit cards & credit cards, Paypal and Apple Pay.
All credit/debit cardholders will withstand validation checks and authorisation by the card issuer. Additional validation and fraud checks are carried out internally.
RETURNING AN ORDER:
If you need to return an item to us please follow these steps:
- Please email Suxceedapparel@gmail.com - MENS
- Please email Suxceed16@gmail.com - WOMENS
- State your order number as the subject of the email along with the word return, for example: ‘RETURN - XXXX01234’.
- You will then receive instructions on how to return the goods back to us.
- Please enclose your original invoice inside stating either REFUND or RETURN or Please put a note in the parcel of your order number or name
- Underwear, tights or swimwear bottoms cannot be returned due to health and hygiene reasons.
- Delivery charges will be refundable if the goods you have received are faulty or the sale has been refunded.
- Any exchanges made will be posted back to you by us at our expense.
- We accept returns in their original condition* within 14 days of customer receiving the order.
- Suxceed16 items, are exchange only as they are hand made to each order.
- Any faulty goods will be refunded, provided you have contacted us first.
- Sale items are final.
*All tags attached, unworn, no stains, strong smells, make up or tan.
If you have received a faulty item please email Suxceedapparel@gmail.com
Please don't send anything back until you have spoken to our support team.
When returning goods you are liable for postage costs, please ask for proof of postage when doing so as you can protect yourself for any loss. We advise you use a tracked & signed service so your parcel will be covered for the cost of your order if anything happens. This is NOT a must but for your own protection, as until it reaches us, SUXCEED are not held responsible.
Exchanges will be posted back to you at our cost.